Returns Policy

Eligibility:

  • Items can be returned within 30 days of receipt.
  • Items must be unused, in original packaging, and with all tags attached.
  • Please note, Royal Rest Orthopedic Pillows are non-returnable and therefore, not eligible for returns due to hygiene reasons.
  • Please note that if you wish to exchange an item, you will need to return the original item for a full refund before placing a new order (delivery charges may apply).
  • For your protection we advise using a recorded delivery service and obtaining a 'Proof of Posting Certificate'. We cannot accept liability for goods that get lost or damaged in transit back to us.
  • Refunds can only be made to the original method of purchase. Refunds to a card other than the original can only be processed under the following circumstances:
  • The original account details have expired
  • The original account no longer exists
  • Refunds are processed within 14 working days of receiving the item back to us.
  • Our 30-day money back guarantee does not affect your statutory rights, in particular any right you must return goods under the Consumer Contracts Regulations 2013.


Return Process:

  1. Contact our customer service at hello@healthypostureuk.co.uk to initiate a return.
  2. Fill out the return form that will be sent to you.
  3. Pack the item securely and include the return form.
  4. Ship the item to the return address provided by customer service.


Refunds and Exchanges:

  • Refunds will be processed within 7-10 business days after we receive the returned item.
  • Exchanges are subject to product availability. If the item is not available, a refund will be issued.


Return Shipping Costs:


  • Customers are responsible for return shipping costs unless the item is defective or incorrect.


Condition of Returned Items:

  • Items must be in their original condition, with all packaging and tags intact. Items that are damaged or altered may not be accepted.


Customer Support:

  • For any questions or concerns, please contact us at hello@healthypostureuk.co.uk Our customer service team is available Monday to Friday, 9 AM to 5 PM.